The brand
Every reply carries your name. We never mention this company to your customers, in signatures, macros or help-centre copy.
How it works
Handover takes a week, not a quarter.
We do not need to learn your product perfectly before we start. We need the rules, the boundaries, and a person to escalate to — the rest is built in the open during a reviewed pilot week.
Stage 1
Handover
We take a working session with you: the products, the tone, the escalation rules, and the things we must never say. It is written down and becomes the desk playbook.
A working session covering your products, your tone, your escalation rules and the things we must never say.
Stage 2
We take your brand
Support inboxes, signatures, macros and the help centre all carry your name. Your customer sees your brand throughout — that is the whole point of white label.
Support inboxes, signatures, macros and help-centre articles set up under your brand, not ours.
Stage 3
The desk opens
Tickets land with us first. First reply is under 2 working hours. Anything outside the playbook is escalated to you with the reproduction already done.
A pilot week where every reply is reviewed by you before it goes out, so the playbook gets corrected early.
Stage 4
You see everything
A weekly report: volume, first-reply time, resolution time, what broke twice, and what we think you should fix at the source.
Full handover: tickets land with us first and you see the weekly report.
What stays yours
White label only works if the boundary is clear, so we write it down.
The data
Your customer data stays in your systems. We work inside your tools and take no copy of it when an engagement ends.
The decisions
Refunds, discounts, scope calls and anything contractual stay with you. We escalate rather than invent a policy.